According to the Law of Ukraine "On Protection of Consumer Rights", the buyer can:
1. Exchange a good quality product.
2. Return goods of proper quality.
3. Return or exchange a product of inadequate quality.
Which product is subject to exchange:
1. Goods for which there is a receipt;
2. Product in original packaging with preserved tags and labels, which has not been used;
3. Goods, after the purchase of which 14 days have not passed.
The procedure for returning and exchanging good quality goods:
1. Inform about the intention to return the paid product;
2. Report the declaration number of the sent parcel and the bank card number for the refund;
3. After receiving the goods within five working days, we return your money or other goods
Procedure for returning goods of inadequate quality:
1. Inform about the intention to return the paid product;
2. Report the declaration number of the sent parcel and the bank card number for the refund;
3. After receiving the goods within five working days, we return your money or other goods
All services of carriers or commissions, transfer of funds are at the expense of the buyer.
PLEASE NOTE THAT WE CANNOT ACCEPT REFUNDS OR EXCHANGES IF:
it has been used or shows signs of damage caused by misuse (chips, scratches, scuffs, stains);
the product is incomplete - for example, the cover or gift packaging is missing (as agreed with the manager);
individual engraving is applied to the product.
Goods that have been in operation cannot be returned or exchanged, except for cases of hidden manufacturing defects that have appeared over time.
For more details you can call manager +380731010020