Support Center 🛠️
We are always here to help you with choosing, ordering, or maintaining your ProstaStal knife. 😊
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Live Chat
Average wait time: 4 minutes ⚡Frequently Asked Questions 💡
How can I track my order? 📦
Once your order is shipped, you will receive a message on Telegram with the tracking number (Nova Poshta). 🚚 You can track your parcel on the carrier's website.
What does the warranty cover? 🛡️
The ProstaStal warranty covers manufacturing defects in metal and assembly. ⚒️ We will repair or replace the knife free of charge if the breakage occurred during intended use. The warranty does not cover natural wear of the coating.
Why don't you harden knives to the maximum 62–63 HRC? 💎
We deliberately maintain the "golden mean" of 58–60 HRC. Excessive hardness makes the steel brittle — such a knife can crack if dropped or subjected to lateral stress. ❌ Our method ensures a balance: the knife holds its edge for a long time while remaining durable. ✅
How long does it take to make a knife? ⏳
The standard production time is 7 to 14 business days. 📅 This time is for the full cycle: from heat treatment to manual handle fitting and final sharpening. We care about quality! ✨
Are your knives considered weapons? 📜
No, no permit is required. All models are structurally designed as utility/household tools. 👌 We include a copy of the expert conclusion with every knife.
Can I send my own drawing for engraving? 🎨
Yes! Our laser allows us to apply designs of any complexity. ✨ You can send your version in vector format (SVG, CDR, PDF) or a clear photograph, and our designer will help adapt the layout.
Do you have gift packaging? 🎁
We pack every order in a branded box. 📦 It is also possible to make a custom design on the box or add a greeting card with your text. 📝